This is some of the responses I got back.
"Sixteen years ago I requested a bang trim, he cut them uneven and proceeded to keep cutting. By the time he was done I had one inch bangs left and was crying! He never apologized or acted like anything was wrong!"
This one is funny to me because this is about a salon in my hometown that thinks
"Their all that" tehe
"I wanted to get blonde highlights throughout my whole head. I left there with two one quarter inch blonde streaks! That was it!! The hairdresser even said to her manager, look how good this is. I'm not a pro with hair, but I thought the whole head was to be done!"
Mafia Black-
Unfortunately this one was done by ME
And I'm telling it because it goes to show you no matter how many years in the business or how talented we all have a mistake.
This mistake happened during my Mafia Italian catholic faze I was going through.
While married to the Italian.
My one client and I went to the same high school and she brought in her yearbooks. They were awesome! To see my high school in the early seventies.
The clothing, hairstyles, sooo luved it!
Anyway, I got soo engrossed in the yearbooks I left her chocolate brown on too long, maybe I concocted something as well and she literally turned Mafia black!!
Poor girl, it was the holiday season as well!! That Christmas her family got the Godfathers wife to entertain them.
Ooopppss.
God bless her. She's still with me to this day and I luv having her as a client.
On the good note, most clients wrote that their best salon experience were a compilation of these:
Greeted warmly
Welcomed nicely
Smiles
Family like atmosphere
The staff asked if they could get you anything, tea, coffee, water, glass of wine, etc....
The staff takes a general interest in you
They want to know about you
How you are
And your family
Not snotty
Condescending
Arrogant staff
Only luv
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